OPT 328 Optometric Business and Administration
Two hours of lecture per week. A continuation of OPT 318 with an emphasis on the business aspect and day-to-day operations of the business of optometric practice. Information management to include technology needs and their implementation. Database management and electronic medical records. Networks systems and security. Patient privacy. Review of legal aspects of patient care. Evaluation of managed care plans and insurance panels in light of practice business models. Understanding coding, billing, and insurance submission as it relates to HIPPA, patient rights, legal issues, and good business practices. Understanding the Explanation of Benefits (EOB) review process. Insurance audits. Public relations and internal/external marketing strategies. Development of community outreach. Staffing and scheduling. Employee evaluations. Conflict resolution. Compliance with federal and state laws regarding employees to include the Americans with Disabilities Act (ADA). Financial management of a practice to include payroll, disability insurance, health insurance, tax laws, mandatory filings with taxing authorities. Risk management and understanding legal and regulatory requirements. Optometry laws, confidentiality, records release, credentialing and certification/recertification. Patient grievance procedures. Quality assurance programs. HIPPA, OSHA. Medical malpractice. Coding and compliance programs.