2018-2019 Catalog > I. The University of the Incarnate Word > Information Resources > Technology Services

Technology Services

Help Desk@SEC: (210) 829-2721 or 1 (866) 614-5043

Hours of Operation: Technology Help Desk Call Center is open 24 hours a day, 7 days a week, 365 days a year.

Walk in service is available Monday through Friday in the bottom floor of the Student Engagement Center.  Please visit www.uiw.edu/ird/helpdesk for specific hours.

Technology Support

Our Technology Help Desk, or HelpDesk@SEC offers 24x7x365 phone support services.  Contact the HelpDesk@SEC on campus at ext. 2721; locally at (210) 829-2721; or toll-free at 1 (866) 614-5043.  All calls will be answered by a live technician who will assist you in resolving login issues and answer your questions about UIW email, BlackBoard, Banner, Residential & Academic Networks, Virtual Labs, MyWord Portal and other commonly-used applications.  Walk-in help is also available at the HelpDesk@theSEC located in the Student Engagement Center bottom floor.

vLab@Everywhere Computer Lab

The vLab@Everywhere is a 'virtual' computer lab system that allows students to access academic software from anywhere on campus using a student's personal laptop on Wi-Fi or by plugging into an open network port.  A student computer lab in the HelpDesk@SEC also has many machines running vLab@Everywhere and a few traditional PCs and Macs for student use.  There are also spaces in this lab for students to plug in their own devices to access vLab@Everywhere or do any other computer work.  Student can also print in this area.

Beyond the HelpDesk@SEC, students can also accecss vLab@Everywhere from anywhere on campus by logging in to https://vlab.uiwtx.edu.

vLab@Everywhere provides students the latest software including:

• Microsoft Office Suite
• Adobe Creative Suite
• JMP
• SPSS
• Gerber Fashion Design
• ChemDraw
• ... and more!

UIW is a fully networked and wireless campus.  Wireless access is available virtually anywhere on the campus that you might want to go, including dorm rooms, the Mabee Library, and shady spots under trees throughout the main campus!  Students simply connect to the 'uiw-students' wireless network from any device using their UIW username and password.  If you have problems getting connected to Wi-Fi, just contact or stop by the Technology Help Desk.

The 'uiw-resnet' network is available throughout UIW residence halls.  This network allows students to register their laptops, computers, gaming consoldes, AppleTV and other devices to connect to the internet.  Instructions for connecting are available on the IRD website at http://www.uiw.edu/ird/students/resnetinfo.html.  There are no additional charges for use of networks in the residence halls.

It is important to note that UIW offers a private network and cannot participate nor condone copyright violations.  As such, UIW is obligaed to block peer-to-peer file sharing activities on the network (e.g. applications such as KaZaa, BitTorrent, LimeWire and others that facilitate the sharing of digital music and video files in violation of U.S. copyright laws).

Student Laptop Purchase Program

Students are expected to have and use a laptop or tablet computer for their academic endeavors.  Students are welcome to 'Bring-Your-Own-Device' to campus or may purchase a device through the UIW student laptop program.  The UIW laptop program is provided through the UIW Bookstore and offers students the ability to select a variety of models.  Visit https://www.bkstr.com/incarnatewordstore/home  to view models available or stop by the bookstore to view a demo unit.  If applicable, students may be able to use financial aid to support this purchase.  The Technology Help Desk team will gladly assist you in resolving network/Internet and academic software access issues.  For hardware problems, you will need to contact a Follett bookstore liaison or the manufacturer that warranted your system.  The UIW Follett bookstore is happy to help coordinating warranty work you need.

Managing your University Information

MyWord is the UIW student portal.  It provides single sign-on access to most of the electronic academic tools you will use at UIW (e.g., Cardinal O365 Mail, Blackboard, Bannerweb, UIW Print, etc.) as well as social media sites such as Facebook.  The portal also provides easy access to student account and course information.  The portal can be reached at https://my.uiwtx.edu.

Keeping in Touch

All UIW students are issued a university email address called Cardinal Mail.  This address is important, because it is the electronic address to which official university correspondence is sent.  Students use Webmail or the Outlook client for student email and use all the benefits of Microsof Office365 (calendar, contacts, inbox, task/assignment lists and notes) while being able to send and receive mail from any internet connected device from anywhere in the world.

Incoming freshmen are sent an email and a letter from the university after they have registered for classes to advise them of their UIW email address and how to use that account.  If you do not receive this information or have lost your login information, contact the Technology Help Desk for assistance in recovering your username and password.

Remember: protecting your password is important.  Do not give out your password to anyone!

Technology Outages and Updates

UIW uses a Twitter account @uiwtechcheck to convey important information about technology especially outage notifications.  If you want near real time information on what is going on with any technology service such as network outages (including residence halls), regular software maintenance downtimes, Banner, Blackboard, Email, MyWord portal, and other network services you can follow this account to stay informed.  This account will post when there is an outage and will also follow up when the problem is resolved.

Mobile App

The UIW mobile app for iOS and Android devices provides on-the-go access to many of UIW resources.  With the app you can access: